Shipping policy

Effective Date: January 22, 2026

At WaveWears (wavewears.store), shipping is not just logistics — it is an extension of our design philosophy. Every piece we ship reflects our commitment to retro street aesthetics fused with modern minimalism, premium fabrics, and everyday functionality. This Shipping Policy explains how we process orders, deliver products, handle international shipments, and support you throughout the delivery journey.

By placing an order with WaveWears, you agree to the terms outlined below.

1. Order Processing & Fulfillment

All WaveWears orders are processed and fulfilled in the United States. Once your order is successfully placed and payment is confirmed:

  • Standard processing time: 1–3 business days

  • High-demand or limited drops: up to 5 business days

Before shipment, each item undergoes a quality inspection to ensure fabric integrity, stitching accuracy, and overall wearability. Our collections emphasize comfort, durability, and design precision, so we take extra care before dispatch.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

2. Domestic Shipping (United States)

We currently ship to all U.S. states using reliable, trackable carriers.

Available Shipping Options

  • Standard Shipping: Estimated delivery within 5–8 business days after processing

  • Priority Shipping: Estimated delivery within 2–4 business days after processing

Shipping timeframes are estimates and begin once the package leaves our fulfillment center. While we aim for on-time delivery, carrier-related delays may occasionally occur.

3. International Shipping

WaveWears proudly ships worldwide.

International Delivery Details

  • Estimated delivery time: 10–21 business days (varies by destination)

  • Delivery timelines may be affected by customs clearance, local courier operations, or regional regulations

Duties, Taxes & Customs

  • International customers are responsible for any customs duties, import taxes, or clearance fees imposed by their local authorities

  • These fees are not included in your order total or shipping cost

We recommend reviewing your country’s import policies prior to placing an order. WaveWears is not able to declare shipments as gifts or undervalue packages.

4. Shipping Rates & Fees

Shipping costs are calculated at checkout and are based on:

  • Destination address

  • Package weight and dimensions

  • Selected shipping method

Occasionally, WaveWears may offer free shipping promotions or limited-time shipping discounts, which will be clearly displayed on the website. All shipping fees are shown before checkout — we do not add hidden charges after payment.

5. Order Tracking & Notifications

Once your order ships, you will receive an automated confirmation email containing:

  • A tracking number

  • Carrier information

  • Estimated delivery window

Tracking updates may take 24–48 hours to appear in the carrier’s system. If you experience any issues accessing tracking details, our support team is happy to assist.

6. Delivery Delays & Shipping Exceptions

While we work with dependable logistics partners, certain factors may affect delivery timelines, including:

  • Severe weather conditions

  • Carrier operational delays

  • Customs inspections for international shipments

  • Peak shopping seasons or holidays

WaveWears is not responsible for delays caused by circumstances outside our control, but we will always support you in tracking and resolving delivery concerns.

7. Lost, Stolen, or Damaged Packages

If your order arrives damaged or appears lost in transit:

  • Please contact us within 7 days of the expected delivery date

  • Provide your order number and any supporting photos if applicable

We will review the case and may offer a replacement, store credit, or refund depending on the situation. Claims submitted outside the stated timeframe may not be eligible for resolution.

WaveWears is not responsible for packages marked as delivered by the carrier but reported as stolen.

8. Packaging Standards

Our packaging is designed to protect your garments while minimizing environmental impact:

  • Secure, reinforced mailers or boxes to reduce movement during transit

  • Protective wrapping to preserve fabric shape and finish

  • Recyclable materials used whenever possible

We balance sustainability with protection to ensure your items arrive ready to wear.

9. Address Accuracy & Order Changes

Please review your shipping address carefully before completing checkout.

  • Address changes can only be requested before shipment

  • Once an order has shipped, we cannot reroute or modify the delivery address

WaveWears is not responsible for delivery failures caused by incorrect or incomplete address information provided at checkout.

10. Returned & Undeliverable Packages

If a package is returned to us due to:

  • Incorrect address

  • Failed delivery attempts

  • Refused delivery

We will contact you to arrange reshipment. Additional shipping fees may apply. Refunds for returned packages will exclude original shipping charges.

11. Customer Support & Contact Information

If you have questions about shipping, delivery timelines, or order status, please contact us:

WaveWears (WAVE WEAR LLC)
315 N Tejon St
Colorado Springs, CO 80903
United States

📧 Email: service@wavewears.store
📞 Phone: +1 774 464 4180

12. Final Statement

WaveWears believes great design deserves thoughtful delivery. From order processing to final arrival, we aim to provide a smooth, transparent, and dependable shipping experience.

Thank you for choosing WaveWears — where retro street attitude meets modern everyday wear.